Code of practice. :-


U2I Mobile Network

Here you'll find general information about us, the services we offer and how to get in touch with us. In this code of practice we tell you about your rights as a UK mobile customer as well as your responsibilities when joining us. And we explain our commitment to you as a customer.


We always strive to deliver the highest standards of service possible. Apart from anything else, it simply makes good business sense. So one of the main reasons for publishing this code is to assure you of our good intentions and explain clearly what you can expect from us. There's another reason, too. Legally, we have to provide certain information to meet the requirements of the communications regulator, Ofcom.


We hope that we've made this code as clear as possible. If not just get in touch and we'll be happy to run through things. This code of practice is available on our website, Http://u2imobile.uk/, and on request by contacting customer services. Copies are available in some alternative formats.


We also produce supplementary codes on specific services and other mobile issues; if you want a copy of our codes or more general information please visit our website.

Who we are and what we offer

U2I is the trading name for U2i 4G UK Limited. We are a UK mobile network operator; our head office is in Maidenhead.


We provide U2IG (third generation) and 4G (fourth generation) mobile communications, incorporating mobile internet, voice, text and data services.

Our Commitment to you
Customer Services

We want to give customers a great service so we are always looking for ways to improve. However, if you feel we are not achieving this, please contact us. We want to deliver a service that you use, enjoy and value. That's why we provide clear, concise answers to questions, publish information that is relevant and easy to understand at Http://u2imobile.uk/, respond as quickly as possible to complaints and put you in control of your account with MyU2I account.


Contacting us couldn’t be simpler. You can get in touch with us by completing a form online, via email, phone, or send us a letter. If you’d prefer to talk face to face, why not visit one of our stores?

Online

You'll find lots of useful information about U2I and our services at Http://u2imobile.uk/

By online form or email

You can contact us by completing the web form at www.Http://u2imobile.uk//emailus or by emaling us at U2I_customer.services@U2Imail.com

By phone - Pay Monthly

You can also get in touch from abroad by calling +44 02037696867 - calls are charged at the current roaming rate.

By phone - PAYG

In the UK, you can call free from your U2I mobile on 6867.

You can also get in touch from abroad by calling +44 02037696867 - calls are charged at the current roaming rate.

By phone - Mobile Broadband

In the UK, you can call free from a U2I mobile on 6867. You can also get in touch from abroad by calling +44 02037696867- calls are charged at the current roaming rate.

By phone – Business customers

In the UK, you can call free from your U2I mobile on 6867.

You can also get in touch from abroad by +44 02037696867- calls are charged at the current roaming rate.

By phone from a non U2I mobile

If you are a phone customer, dial +44 02037696867 (calls are charged at your standard rate). If you are a mobile broadband customer, dial +44 02037696867 (call are charged at your standard rate).

By post

U2i Mobile Limited,

3rd floor,

207 Regent Street,

London,

W1B 3HH, UK.

Number Portability:

Switching to U2imobile has never been easier.

  • Call your current provider and ask for your Porting Authorisation Code (PUK number).
  • Get your U2imobile SIM.
  • Fill our Online Porting Form and your existing mobile number will be replaced on your U2imobile SIM within 2 working days.

Please note: U2imobile has porting arrangements established with the majority of UK mobile network providers. If you experience problems filling the form call U2imobile customer care on 02037696680 for more help.

Remember that if you transfer your number whilst you're still in the minimum term of your contract with your old provider, you may be liable for payments under that contract. However, you are entitled to request and receive your PUK at any time regardless of any payments that may be due to your provider under your contract.

If you are a U2I customer and you want to move your number to another service provider, you should call us and ask for a PUK. Your PUK will be valid for U2I0 calendar days. You'll need to give your PUK to your new service provider to move your number to that network. If you don't use your PUK within those U2I0 days, you'll continue to receive and be charged for services from U2I.

By agreeing to the terms of our Privacy Policy, you give us permission to collect information about how, when and where you use our services. With your consent, we may from time to time contact you for marketing purposes (see the section called 'Keeping you up to date') and share your information with members of the U2I group – but not with anyone else. If we collect sensitive information, we'll seek your permission first before sharing it.