Pay As You Go Terms and Conditions for using the U2I network


All the things you need to know now that you’re using our network and Services.

Quick Summary

We’ve summarised the key points that we’d like you to be aware of when using U2I Services on Pay As You Go.

The full terms of your agreement with us for use of U2I Services are set out below these – it’s important that you read and understand them before you start using U2I Services.

At the end of these Terms, we’ve set out definitions of capitalised words used in these Terms. If there is any inconsistency between this Quick Summary section, and the full terms set out below, the full terms will govern.

A. What these terms cover

They only cover the terms on which you may use our Services. They don’t cover your purchase of your Device.

Additional terms can also be found in the Pay As You Go Price Guide, as well as within our Services on the Device and in other documents about our Services.

B. Using U2I Services

By inserting your SIM you are expressly requesting that U2I provide you with our Services on these terms.

If you wish to use U2I Services, you need to top-up your account by purchasing and activating Pay As You Go Vouchers. All Pay As You Go Vouchers and Add-ons must be activated within 90 days of purchase. Additionally, some Pay As You Go Vouchers and Add-ons expire within a certain period after activation, for example, 30 days. Validity and expiry periods (if applicable) for each type of Pay As You Go Voucher and Add-on can be found in our Pay As You Go Price Guide and other customer documentation.

C. Your Information

You agree that we can process your information which we collect during any sales or registration process, for a number of purposes including, but not limited to, opening and managing an account for U2I Services, to deliver products and services ordered by you, for fraud prevention, and for product analysis and direct marketing (subject to your preferences). See Section 13

Pay As You Go Terms for using the U2I network

1 Who’s who and what’s what

1.1 When we say:

(a) ‘we’, ‘us’ or ‘our’, we mean U2i 4G UK Limited, trading as ‘U2I’;

(b) ‘you’ or ‘your’, we mean you, our customer;

(c) ‘agreement’, we mean your agreement with us for the supply of U2I Services

1.2 We also have set out in the glossary some useful definitions of words we use in these Terms for U2I Services.

2 About your agreement

2.1 Your agreement is made up of these Terms for U2I Services and your Package, along with any other terms laid down in selected Additional U2I Services on the Device. Additional terms may apply to any promotional or special offers.

2.2 Your agreement is personal to you. You have to do what you’ve contracted to do, unless we write and say you can do something outside the agreement. Unless we give you permission (acting reasonably), you can’t pass your rights or responsibilities to anyone else – even if we give you more than one SIM or you give your Device to others. It’s your responsibility to make sure the SIMs are only used to access U2I Services as permitted in this agreement.

2.3 This agreement does not cover:

(a) any products or services you buy while using U2I Services; or

(b) the supply of your Device. The manufacturers of Devices are not related to us. Any terms relating to Devices will be given to you separately.

3 When your agreement begins

3.1 Your agreement starts when we Connect you to U2I. By inserting your SIM you are expressly requesting that U2I provide you with our Services.

4 What we will provide for you

A U2I phone number and SIM

4.1 We will open an account for you and provide you with a SIM and, if you are a phone customer, a U2I phone number (and we may agree to provide you with additional SIMs and phone numbers on your request).

4.2 We own each SIM and each SIM remains our property at all times. You are being allowed to use the SIM by us on a limited licence to enable you to access U2I Services, in accordance with the terms of this agreement. We may recall the SIM(s) at any time for upgrades, modifications, misuse or when your agreement ends. You can only use our SIM to obtain Services from us.

4.3 Each SIM may only be used in Devices:

(a) which are enabled for U2I Services and are authorised by us for Connection to the U2I network. Any attempt to use the SIM in other Devices may result in serious damage to the Device and may prevent you from being able to use it, including the making of emergency calls. In these instances, we are not responsible for any such damage or usage problems; and

(b) which are in the Device category it was provided to you for, for example, you must not use a SIM for a phone in a tablet or dongle.

4.4 Devices which can be used to access U2I Services may be locked to our network. The software in the Device and all intellectual property rights in that software are owned by the Device manufacturer and you are being allowed to use the software on a limited licence from the Device manufacturer. If you want your Device to be unlocked from our network, you can contact us and we can help to arrange for your Device to be unlocked in an authorised manner (which may include replacing your Device with an unlocked Device, which is the same or similar specification to your Device). Prior to your Device being unlocked, you must ensure that you back-up or otherwise store separately any of your information or other data on the Device which you may require, as this may be lost during the Device unlocking process. We are not responsible for any information or any other data which may be lost during the Device unlocking process.

4.5 If you are a phone customer, you can move your existing phone number to U2I. First, you need to ask your previous mobile network operator for your porting authorisation code (PUK), and then you will need to give your PUK to us. Once we have verified the details of your porting request, we will tell you the date when your phone number will be moved to U2I. If the move is delayed and the delay is our fault, you may be entitled to compensation in the form of a one-off reimbursement of a portion of your Charges. Contact U2I Customer Services to find out more.

U2I Services

4.6 Once you are Connected to U2I:

(a) we will provide you with access to our Services. The U2I Services will include Premium Services (which may require you to request them and our prior approval for you to use some of those Premium Services) and may also include Age Restricted Services, provided you are 18 or over and you do not show or send any content from the Age Restricted Services to anyone under 18.

(b) If you have a Device, other than a Phone, such as a Tablet, which is capable of making telephone calls, you may be able to use this to make free calls to Emergency Services in the UK by calling 999 or 112, however your Location Data may not be transmitted to the emergency services in these circumstances.

4.7 You may also be able to upload and send your own content using U2I Services. You grant us an irrevocable, royalty free, perpetual and worldwide licence to store, transmit or otherwise deal with any content you upload on the U2I Services.

4.8 We may:

(a) change or withdraw some, or part, of the U2I Services from time to time. This may be because of changing technologies, obsolescence, new or different product features, changing content providers or the need to remove, replace or modify content. Depending upon the changes that are made, you may have a right to end this agreement, as explained in Sections 4 and 10;

(b) also determine how U2I Services are presented and delivered to the Device or are otherwise made available to you. We can change the way they are presented, delivered or otherwise made available to you at any time;

Disruption to U2I Services

4.9 There may be situations when U2I Services are not continuously available or the quality is affected and so we cannot guarantee continuous fault-free service. For instance:

(a) when we need to perform upgrading, maintenance or other work on the U2I network or U2I Services;

(b) when you move outside U2I’s 3G service area whilst you are on a call (in this case calls may not be maintained);

(c) when you are in areas not covered by the U2I network. In these cases U2I Services relies on other operators’ networks where we have no control; and

(d) because of other factors outside our control, such as the features or functionality of your Device, regulatory requirements, lack of capacity, interruptions to Services from other suppliers, faults in other communication networks, the weather or radio interference caused by hills, tunnels or other physical obstructions.

6 What you will do in return

Personal Security

6.1 As we own the SIM and it remains our property at all times, you must ensure that you keep the SIM safe and secure whilst it is in your possession and you must ensure that you are able to return it to us, if required. We may charge you for any replacement SIM (as set out in our Price Guide), unless, of course, it is defective through faulty design or workmanship.

6.2 You must keep all PINs and passwords secure and confidential. You are also responsible for the security of your Device and must ensure that you keep it secure (refer to the Device manufacturer’s user guide for details of how to keep your Device secure). You must also keep any PINs or passwords for any services you access through your device secure and confidential.

6.3 You should immediately change your PIN or password if you become aware that someone is accessing U2I Services on your account without your permission.

Responsible use – How you use the U2I Services

6.4 You may only use U2I Services:

(a) as laid out in this agreement; and

(b) for your own personal use. This means you must not resell or commercially exploit any of the U2I Services or content. 6.5 You must not use U2I Services, the SIM or U2I phone number or allow anyone else to use U2I Services, the SIM or U2I phone number for illegal or improper uses. For example:

(a) for fraudulent, criminal or other illegal activity;

(b) in any way which breaches another person’s rights, including copyright or other intellectual property rights;

(c) to copy, store, modify, publish or distribute U2I Services or their content, except where we give you permission;

(d) to download, send or upload content of an excessive size, quantity or frequency. We will contact you if your use is excessive;

(e) in any way which breaches any security or other safeguards or in any other way which harms or interferes with the U2I network, the networks or systems of others or U2I Services; or

(f) to use or provide to others any directory or details about U2I Customers.

6.6 You must always co-operate with us and follow our reasonable instructions to ensure the proper use and security of your account. This includes (but is not limited to) any instructions from us to update the settings on your Device.

6.7 If anyone makes, or threatens to make, any claim or issue legal proceedings against you relating to your use of U2I Services, you will notify us of this immediately and, at our request, immediately stop the act or acts complained of. If we ask you to, you must confirm the details of the claim(s) in writing.

6.8 We may publish an acceptable use policy and a traffic management policy (you may see this referred to as “TrafficSenseTM”) which provide more details about the rules for use of certain U2I Services in order to ensure that:

(a) the use of U2I Services is not excessive;

(b) to combat fraud; and

(c) where U2I Services we offer, or may introduce, require certain rules to ensure they can be enjoyed by our customers

If we publish a policy, we will let you know. Such a policy may be amended from time to time, for instance, if we discover that the U2I Services are being used fraudulently or for fraudulent purposes, or the excessive use of certain U2I Services is causing problems for U2I, its systems or for other users, or if we introduce new services which may require certain rules to ensure that such new services can be enjoyed by our customers. Again, we will let you know if this happens.

Responsible use – How you use the Messaging and Storage Services

6.9 While using the Messaging Services, you must not send or upload:

(a) anything that is copyright protected, unless you have permission;

(b) unsolicited bulk or commercial communications or other unauthorised communications, or knowingly send any viruses; or

(c) anything that is obscene, offensive, abusive, defamatory, menacing, harassing, threatening or is unlawful in any other way.

6.10 We may put limits on the use of certain U2I Services, such as Messaging Services or Storage Services. For example, we may limit the size of messages or storage space.

6.11 While we have no obligation to monitor the Messaging Services or Storage Services, if you exceed our use limits set out in our fair use policy (which is published as part of our Price Guide and is available on our website or from U2I Customer Services), or we are made aware of any issues with your use of these U2I Services (for example, if we are made aware that you are using U2I Services in any of the ways prohibited in Section 6.8 ) we reserve the right to remove or refuse to send or store content on your behalf. You may still be charged for any content which is blocked or removed.

Responsible use - How you use Age Restricted Services

6.12 If you are under 18, you are not permitted to access our Age Restricted Services . If you are 18 or over and you access the Age Restricted Services, you must not show or send content from the Age Restricted Services to anyone under 18. You must also ensure that you have deactivated any access to Age Restricted Services if you let anyone under 18 use your Device

6.13 You accept that we cannot control access to age restricted services obtained over WiFi.

Responsible use – How you use U2I Services outside the UK

6.14 If you use U2I Services from a country outside the UK:

(a) your use of the U2I Services may be subject to laws and regulations that apply in that other country. ‘re not liable for your failure to comply with those laws or regulations.

(b) you will be roaming on another operator’s network, so the coverage may not give you the same level of signal you’re used to on U2I’s Network. When you go online, data speeds may be slower as well. We have no liability if you are not able to access services abroad, or if the quality of any other operator’s network services differ from those provided on our U2I Network.

6.15 You may accidentally roam if you’re in an area close to national borders because your Device picks up a network signal across the border. If this is the case then you may be charged as if you were roaming on an international network.

Paying your Charges

6.16 Your credit or allowances contained in any Pay As You Go voucher or Add-on (as applicable) will be reduced each time you use or incur Charges for U2I Services. If for any reason your account balance drops below zero, you may not be able to access U2I Services and you will need to purchase and activate a Pay As You Go voucher or Add-on or otherwise make a payment to us to clear the negative balance on your account. You may only use Pay As You Go vouchers and Add-ons to obtain credit or allowances for access to U2I Services. Pay As You Go vouchers, Add-ons and any credit or allowance on your account are not redeemable for cash under any circumstances.

6.17 Pay As You Go vouchers and Add-ons must be activated on your account during the validity period specified on the Pay As You Go voucher or with the Add-on or in the Price Guide or other relevant customer documentation.

6.18 Some top-ups to your account using a Pay As You Go voucher or Add-on (including any complimentary credit or allowances provided on Connection to the U2I Services) will expire within a specified period from the date of activation. Any unused credit or allowances remaining at the end of the expiry period will be forfeited. If an expiry period applies it will be specified with the Pay As You Go Voucher, Add-on or in the Price Guide or other relevant customer documentation.

6.19 If you use your phone to buy goods and Services from third parties,you are responsible for paying any bills they may send to you.

6.20 We will place a charge on your account if a bank fails to honour a debit or credit card payment for your purchase of a Pay As You Go Voucher or Add-on or other payment to your account. Your account balance may drop below zero if we apply this charge and you will need to purchase and activate a Pay As You Go Voucher to clear the negative balance on your account.

6.21 To protect you against fraud, we may place limits on the amount of credit that can be activated on your account using Pay As You Go Vouchers or when using a credit or debit card. We may vary these limits from time.

7 Your Rights – Complaints

7.1 If you are unhappy about any aspect of our U2I Services, you should contact U2I Customer Services.

7.2 We will investigate any complaint in accordance with our customer complaints code, after which we will contact you with the results. A copy of our customer complaints code can be viewed on our website at http://www.u2imobile.uk/contact_us.phpor you can request a copy by contacting U2I Customer Services.

7.3 See Section 13 for information about data protection and privacy complaints.

8 Our Rights – Intellectual Property

8.1 All rights, including copyright in U2I Services and their content,belong to us, or our licensed source, such as a content provider. We reserve all our rights.

8.2 The ‘U2I’ trademark and other related images, logos and names on U2I Services are proprietary marks of our group of companies. We reserve all our rights.

9 Suspension of U2I Services

9.1 We may Suspend any or all of the U2I Services you use without notice if:

(a) we reasonably believe you have provided us with false or misleading details about yourself as set out in Section 13;

(b) we advise you that your excessive use of U2I Services (as may be defined in accordance with Section 6.8 above) is causing problems for other users, and you are continuing to use U2I Services excessively;

(c) we believe your Device or SIM has been lost, stolen or is being used in a way not permitted by this agreement;

(d) we reasonably believe that you have used U2I Services, the SIM(s) or a U2I phone number for illegal or improper purposes in contravention of our responsible use requirements in Section 6 above;

(e) we receive a serious complaint against you which we believe to be genuine (for example, if we receive a complaint that you are using U2I Services in any of the ways prohibited in Sections 6.5, 6.9 and 6.12). If this happens, we will deal with the complaint in the manner set out in Section 7; or

(f) we are required to suspend your U2I Services by the emergency services or other government authorities.

(g) we reasonably believe you have permitted your Device to be unlocked via any unauthorised manner and/or have not paid any relevant Charges due in contravention of Section 5.4;

(h) you have not activated a Pay As You Go Voucher on your account or undertaken any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content or the internet or any other U2I Services for which a charge is made) using any credit or allowance on your account within the preceding 6 month period. If you do not have an Active Pay As You Go Voucher on your account, your Phone will continue to be capable of receiving incoming calls for the periods set out in the Price Guide and other customer documentation; and/or

(i) if your account balance drops below zero and you have failed to purchase and activate a Pay As You Go Voucher or Add-on or otherwise make a payment to us to clear such negative balance.

9.2 We may turn off your Messaging Services if they are inactive for an extended period of time – we will let you know before this happens. If we do turn off your Messaging Services we will have no obligation to maintain any of the content in your Messaging Services, or to forward any unopened or unsent messages to you, or anyone else.

9.3 If we Suspend any or all of your U2I Services, you will still be able to make emergency calls (unless they have been Suspended at the request of the emergency services).

9.4 If your U2I Services are Suspended, we may agree to re-Connect you if you ask us to do so and there may be a re-Connection Charge for this.

(i) if we have the right to Suspend your U2I Services on any of the grounds in Section 9 and we believe that the grounds are serious and have not been, or are unlikely to be, rectified;

(ii) if we believe that your communications with U2I Customer Services or any of our retailers or agents, or your use of our U2I Services, are jeopardising the operation of the network, or are of an unacceptable nature; or

(iii) in the event of your death.

10.3 No network access or U2I Services. We may end your agreement if we no longer have access to other operators’ networks which we need to provide U2I Services, or if we are no longer able to provide U2I Services due to factors beyond our control or because we cease business.

11 Effect of this agreement ending

11.1 If this agreement ends, we will close your account and Disconnect you and you will not be able to use U2I Services or make emergency calls. In addition, you will lose your phone number unless you have made a request for your number to be ported prior to Disconnection.

11.2 You must immediately pay all Charges you owe up to the date the agreement ends. If we end the agreement due to your conduct, then any unused credits or allowances on Pay As You Go Vouchers or Add-ons remaining on your account on Disconnection will be forfeited.

12 Liability – Limits on our liability

12.1 All of our obligations to you relating to U2I Services are set out in your agreement. If you wish to make any variations to this agreement or rely on any other term, you must obtain our agreement to the variation or term in writing.

12.2 Except as set out in 12.3:

(a) all other terms, conditions and warranties relating to U2I Services are excluded;

(b) our entire liability to you for something we do or don’t do will be limited to £3,000 for one claim or a series of related claims; and

(C) we are not liable for any loss of income, business or profits, or for any loss or corruption of data in connection with the use of U2I Services. We are not liable for any loss or damage that was not reasonably foreseeable when you entered into the agreement.

(c) 12.3 Nothing in this agreement removes or limits our liability for fraud, for death or personal injury caused by our negligence or for any liability which can’t be limited or excluded by applicable law. If you are a consumer, the terms of this agreement will not affect any of your statutory rights which you have, which cannot be excluded by this agreement. For more information on your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

U2I Services – Area where we have no responsibility

12.4 We will try to ensure the accuracy, quality and timely delivery of U2I Services. However:

(a) we accept no responsibility for any use of, or reliance on, U2I Services or their content, or for any disruptions to, or any failures or delays in, U2I Services. This includes, without limitation, any alert Services or virus detection Services; and

(b) subject to Section 12.3 we do not make any representations as to the accuracy, comprehensiveness, completeness, quality, currency, error free nature, compatibility, security or fitness for purpose of U2I Services or their content. They are provided to you on an ‘as is’ basis; and

12.5 We will not be liable:

(a) for any loss you may incur as a result of someone using your PINs or passwords, with, or without, your knowledge; or

(b) if we cannot carry out our duties, or provide U2I Services, because of something beyond our control.

Others’ content and Services – Areas where we have no responsibility.

12.6 You may be able to use U2I Services:

(a) to upload, email or transmit content using U2I Services; and

(b) to access content which is branded or provided by others and to acquire goods and Services from others. Where we provide you with such access, all we do is transmit the content to you and we do not prepare or exercise control over the content, goods or Services. We are not responsible or liable in any way for, and do not endorse, any of this content, goods or Services.

12.7 This Section 12 will apply even after this agreement has ended.

13 Privacy Notice and Your Information

13.1 We will only use your personal information in accordance with this notice and applicable UK data protection and privacy legislation. Please read all of this notice and feel free to contact us at the address below with any questions.

13.2 Whenever you provide us with personal information about yourself you agree that it will be true, complete and accurate. You must tell us if this information changes.

13.3 If you provide us with information about another individual or register a Device in the name of another individual you must have their agreement to do so or be acting with legal authority.

13.4 If we reasonably believe that you have supplied us with false or inaccurate information, or if we suspect fraud, we may delay your Connection or suspend your access to U2I Services until an investigation has been completed to our satisfaction.

13.5 “Your Information”

(a) By “Your Information” we mean information that you give us or that we obtain about you as a result of any application or registration for, and use of U2I Services. It may include your name, current and previous address(es), date of birth, telephone and fax numbers, gender, email address, employment and lifestyle information, bank and credit or debit card information, and information obtained from credit reference and fraud prevention agencies, marketing organisations and those who provide services to us, and may include information from other countries.

(b) While you’re a customer of U2I, we’ll also acquire and process information about your use of U2I Services, including Location Data, your Communications Data, your phone telephone number, the unique code identifying your phone and SIM, and your account information including contact history notes.

(c) Some of the information we collect about you may be classified as “sensitive” (such as visual or hearing impairments) and we will ask your permission if we wish to use or share this information.

13.6 Use of “Your Information”

We may process “Your Information” for a number of purposes including:

(a) Credit Referencing, Identity Checks and Fraud Prevention

(i) We may check and share your details with fraud prevention agencies and we will record (and pass to the fraud prevention agencies) details of any false or inaccurate information provided by you or where we suspect fraud. Records held by fraud prevention agencies will also be used by us and other organisations to help prevent fraud and money laundering, for example, when checking details on applications for credit and credit related or other facilities, managing credit and credit-related accounts or facilities, recovering debt, checking details on proposals and claims for all types of insurance and checking job applications and employees. Those fraud prevention agencies may disclose information to law enforcement agencies where requested and necessary for the investigation of crime. We and other organisations may access and use (from a country other than the UK) the information recorded by fraud prevention agencies.

(ii) We may also use and share your details for the collection of any debts owed by you. This may include the use of debt collection agencies to collect debts on our behalf or may include the assignment of debts to a third party company. The assignment of debts will involve the sale of your debt and account information to a third party company – this information may include your name, address and contact data, year of birth, debts owed, payment history and other information necessary to help recover the debt.

(iii) We may also pass and share information to other communications service provider and network operators for the detection and prevention of theft and fraud. You can ask us at any time for details of the fraud prevention agencies to whom we disclose and obtain information about you.

Please write to: Credit Referrals, 123 St Vincent Street, Glasgow G2 5EA.

(b) Account and Service Management

(i) to process applications, registrations or orders made by you, to create and administer accounts, to calculate and charge for U2I Services, to produce any necessary invoices or billing statements, and to provide customer services including the management of any complaints or queries;

(ii) to supply any products, services or information requested by you and/or which we may provide;

(iii) for traffic and billing management;

(iv) to update your Device remotely “over the air” with software updates and to investigate and resolve any Service related queries made by you;

(v) to process data revealing the geographic location of your Device in order to provide location based services requested by you and which may be provided by U2I or by third parties on behalf of U2I, or where you request location based services directly from third parties. Your location data will be transmitted when calling the emergency services from your Phone within U2I’s coverage area in the UK. However, if you call emergency services when you are outside U2I’s coverage area in the UK, your telephone number and your location data will not be transmitted. If you call emergency services in the UK but using Device other than a Phone, such as a Tablet, with calling capability, your location data will not be transmitted. If you are roaming abroad and need to make to call emergency services, you will need to dial 112 which is recognised by most mobile operators worldwide – this will connect you to the local emergency services, however, your location data may not be transmitted when you call emergency services whilst you are roaming abroad;

(vi) we may monitor and record calls and messages from you and U2I Customer Services for training and quality purposes;

(vii) please be aware that when you call U2I Customer Services, your phone number will automatically be presented to U2I Customer Services so that we are able to provide you with integrated customer services and for security purposes;

(c) Marketing and keeping you informed

(i) to carry out analysis of your information, in order to develop our relationship with you, to develop and personalise U2I Services and to present and deliver these to your Device;

(ii) to keep you informed about U2I’s services, developments, pricing tariffs, special offers, and any discounts or awards which we believe may be of personal interest to you, or which you may be entitled to. We may keep you up to date directly to your Device, and by post, telephone and by electronic messaging such as phone text and picture message, email voice, audio and videomail subject to any preferences indicated by you. You can contact us at any time to ask us not to use your location or Communications Data” for marketing purposes or if you would prefer not to receive direct marketing information, or simply to update your preferences by writing to or calling Customer Services, by sending an email to complaints@u2i.co.ukor by updating your marketing preferences directly from your Device or online using My3;

(iii) to tell you about the products and special promotions of carefully selected partners (subject to your preferences) and allow you to receive advertising and marketing information from them but without passing control of your information to the third party concerned. You can update your preferences at any time as described above;

(iv) to carry out market research;

v) to carry out activities necessary to the running of our business, including system testing, network monitoring, staff training, quality control and any legal proceedings;

(vi) to carry out any activities or disclosures to comply with any regulatory, government or legal requirement;

(vii) we may enter your name, address and telephone number in a publicly available directory enquiry service and directories operated by us or by a licensed third party operator such as BT, subject to your preferences and only where you have given us permission;

(viii) we may share your information with other members of our group of companies, and with our, or their, partners, associates, agents and contractors who provide services to us, and for the purposes of pursuing our legitimate interests, including people who are interested in buying our business. These may include people and companies outside the European Economic Area (the “EEA”) which consists of the European Union Member States together with Iceland, Liechtenstein and Norway;

(ix) we may also use data processors – some of whom may be based outside the EEA – to process data on our behalf and who provide specific services to us and our group of companies. Certain services may be provided by our suppliers in India. If we do this, we will ensure that your information is processed to the same UK standards adopted by us;

(x) we may retain your information for as long as is necessary for the purposes detailed in this notice and until charges for services cannot be lawfully challenged and legal proceedings may no longer be pursued. Generally, we will keep your communications data for up to one year. Your account information will be kept after your relationship with U2I ends to comply with legal and regulatory obligations.

13.7 If you use U2I Services from a country outside the UK it may be necessary to transfer your information to that country. If that country is outside of the EEA, the treatment of your personal information may be subject to laws and regulations applying in that country and which may not protect your information to the same standards applying in the UK and the EEA.

13.8 When you make a call, the calling line identity (CLI) of your Phone (your phone number) will be displayed on the Phone of the person you call. If you do not wish your CLI to be displayed and/or transmitted you should consult your user guide or contact Customer Services. Your CLI cannot be blocked when calling the emergency services, or when sending a text, picture, or video message.

13.9 You must keep any passwords and PIN numbers relating to your U2I account and U2I Services safe and secure. You must not share them with anyone else. If you find or suspect that anyone else knows your passwords or PIN numbers, or can guess them, you must contact us immediately and ask us to change them. This is your responsibility.

13.10 You have the right to obtain a copy of personal data which we may hold about you. Please write to the Data Protection and Privacy Officer, U2i 4G UK Ltd., 3rd floor 207 regent street London W1B 3HH. Alternatively, email: info@u2imobile.uk We may ask you to provide proof of your identity and residence and may charge £10 to cover our administrative costs.

13.11 If you have any questions about this notice or the way in which your information is processed, please contact the Data Protection and Privacy Officer, by writing or sending an email to the above addresses.

13.12 If we change this notice we will post the amended version on our website so you always know how we will collect, use and disclose your information. See Http://www.u2imobile.uk/index.php

14 Notices

14.1 Our website, Http://www.u2imobile.uk/index.php, is a great source of information that you may find useful when using our Services – it is the most up to date source of information about U2I and its Services. You may find it useful to refer to when using our Services.

14.2 If we need to send any notices under this agreement to you, we will do this by communicating them to you via phone, text message, electronic messaging, email, or mail, using your most recent contact details given to us (if any).

15 Other terms

15.1 This agreement is governed by English law unless you live in Scotland in which case, it will be governed by Scots Law. Each of us agrees to only bring legal actions about this agreement in a UK court.

15.2 If you, or we, delay, or do not take action to enforce our respective rights under this agreement, this does not stop you, or us, from taking action later.

15.3 If any of the terms in this agreement are not valid or legally enforceable, the other terms will not be affected. We may replace any item that is not legally effective with a similar term that is.

15.4 We may assign or transfer some or all of our rights and obligations under your agreement to a party who agrees to continue complying with our obligations under this agreement (so far as such obligations are relevant to the assigned or transferred rights), provided that your rights under the agreement or any guarantees given by us to you are not affected. No other person (other than our assignee(s), if any) may benefit from this agreement.

15.5 In exceptional circumstances, a government authority may order the reallocation or change of phone numbers, in which case we may have to change your U2I phone number for U2I Services.

15.6 You confirm that you have full contractual capacity to agree to the agreement and are able to pay the Charges.

15.7 Our registered company number is 09607506 (England and Wales) and our registered office is at U2i Mobile Limited, 3rd floor 207 regent street London W1B 3HH.

U2I Services (or Services): the services offered by U2I, including call services Messaging Services, Storage Services, Age Restricted Services and Premium Services, which we have agreed to provide for you. TrafficSenseTM: Tools and insight we use across the U2I network for the intelligent management of data traffic. See Http://www.u2imobile.uk/index.php/trafficsense for more information.

UK Resident: an individual who lives lawfully within the UK, Channel Islands and Isle of Man for at least 40 weeks in any 52 week period.